Privacy policy

PRIVACY POLICY

Last Updated: December 25, 2025

At Lialee Dreamwear, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.

1. Information We Collect

Personal Information You Provide:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Order details and purchase history
  • Any information you provide when contacting us

Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses

2. How We Collect Your Information

We collect information when you:

  • Place an order on our website
  • Create an account (if applicable)
  • Contact us via email, phone, or other communication channels
  • Subscribe to our newsletter or marketing communications
  • Visit and browse our website

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Arrange delivery of your products
  • Communicate with you about your orders (confirmations, shipping updates, delivery notifications)
  • Provide customer service and respond to your inquiries
  • Send you marketing communications about new products, promotions, and special offers (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Legal Basis for Processing (Where Applicable)

We process your personal information based on:

  • Contract performance: To fulfill our obligations when you place an order
  • Legitimate interests: To improve our services and communicate with you
  • Consent: For marketing communications and non-essential cookies
  • Legal obligations: To comply with applicable laws and regulations

5. How We Share Your Information

We may share your information with:

Service Providers:

  • Delivery companies to ship your orders
  • Payment processors (if we add online payment options in the future)
  • Email service providers for communications
  • Website hosting and technical service providers

Legal Requirements:

  • When required by law, court order, or government authority
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

We will NEVER:

  • Sell your personal information to third parties
  • Share your information for third-party marketing without your explicit consent
  • Use your information for purposes not disclosed in this policy

6. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure storage of customer data
  • Access restricted to authorized personnel only
  • Regular security assessments
  • Encryption of sensitive data where applicable

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Typically, we retain customer information for 2 years after your last order, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Objection: Object to processing of your information for marketing purposes
  • Restriction: Request restriction of processing in certain circumstances
  • Data portability: Request transfer of your data to another service provider
  • Withdraw consent: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [your email address].

9. Marketing Communications

With your consent, we may send you:

  • Promotional offers and discounts
  • New product announcements
  • Seasonal collections and special events
  • Exclusive deals for our customers

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly at [your email/phone]
  • Updating your communication preferences

Note: You cannot opt out of essential order-related communications (order confirmations, shipping updates, etc.).

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve user experience
  • Track marketing campaign effectiveness

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

11. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will delete it immediately.

13. International Data Transfers

Your information is primarily stored and processed in Lebanon. If we transfer data internationally, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services

We will notify you of significant changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Lialee Dreamwear

  • Email: Lialeedreamwear@gmail.com

16. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the relevant data protection authority in Lebanon.